​DELIVERY AND RETURNSS

Exchanges and refunds

If you are not completely satisfied with any of our herbal products, simply return it, accompanied by a copy of the invoice and your full contact details, by insured and prepaid shipment to the following address: Les Soins au Naturel, 99 rue de la Perdrix Magog, Quebec, J1X0M6, Canada.Items must be returned within 10 days from the date of purchase. We will credit your account, or refund your credit card.

*Gift certificatesare not refundable. We do not undertake to refund a product that has already been used, except in the case of a manufacturing problem. Shipping and handling charges are non-refundable.

Exchange and refund of a defective goodx What the law says:   The Consumer Protection Act provides that goods must be able to be used for normal use for a reasonable period of time. Thus, the merchant who sold you a good (or its manufacturer) has obligations when a good is defective. Regardless of their exchange or refund policy, they must, at their option:

• repair the property;

• change him;

• reimburse you.

Our policyl: We can refund or exchange a product if:

• It was damaged during shipment (if purchased online);

• Clearly there was a manufacturing defect;

• It has not been used or opened and purchased within 10 days or less.

*No soap, shampoo   will be exchanged or refunded unless there is a major defect during its manufacture.

Exchange and refund of a non-defective good What the law says:   Do you want to exchange the property you bought or get a refund? If the good is not defective, the law does not oblige merchants to accept your request. Policies set by merchants Merchants are not required to have an exchange and refund policy. If they choose to have one, they are free to set the conditions. On the other hand, they are required to respect the rules that they have provided for therein, where applicable. Documents to provide to the merchant when you go to the store for the purpose of obtaining an exchange, a refund or a credit note, have on hand either:

• the bill;

• any document mentioning the conditions of exchange and refund of the good;

• instructions for use and maintenance;

• any warranty document.

• This will save staff from doing unnecessary research, which can make it easier to return.

 Cancellation of a purchase made online, by email or by phone   Here is our policy for online orders, as indicated on our website:   If you change your mind about your purchase, you can cancel the order. You must email us atessoinsn@gmail.com  If your order has already been dispatched at the time of cancellation, you must return the products ordered to us at your expense. Upon receipt of the products, we will credit your order. Shipping charges are non-refundable.